Pluto Lighting – LED Strip Warranty Policy

1. Standard Consumer Warranty (12 Months)

Pluto Lighting products are covered by a 12-month warranty from the date of purchase.

This warranty covers:

• Manufacturing defects

• Faulty LEDs

• Premature failure not caused by incorrect installation, misuse, or environmental damage

This warranty does not cover damage caused by:

• Incorrect installation or wiring

• Use with incompatible LED drivers or dimmers

• Water ingress (unless an IP-rated product is used and installed correctly)

• Physical damage, crushing, or cutting in the wrong place

• Overheating due to installation without aluminium extrusion

• Modifications or improper soldering

• Operation outside of recommended voltage ranges

Repairs or replacements will be at Pluto Lighting’s discretion.

Your rights under the Consumer Guarantees Act apply in addition to this warranty.

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2. Extended Trade Warranty (24 Months)

A 24-month extended warranty applies only to products purchased and installed by:

• Licensed electricians

• Registered electrical companies

• Cabinetmakers or shopfitters who use a licensed electrician for the wired installation

This extended warranty requires:

• Proof of purchase

• Proof of professional installation (invoice or job reference)

• Use of an appropriate 24V LED driver with sufficient wattage headroom

• Installation into suitable aluminium extrusion for thermal management

This warranty covers:

• Manufacturing defects

• Premature LED or PCB failure

• Failures related to normal use within specifications

This warranty does not cover:

• Failures caused by improper soldering or polarity reversal

• Operation with non-compliant, flickering, or unstable power supplies

• Damage from incorrect dimmer compatibility

• Heat damage from no extrusion

• Misuse, over-voltage, or modification

• Damage from environmental exposure inconsistent with the product’s IP rating

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3. What is Not Covered

Regardless of warranty type, the following are excluded:

• Damage caused by cutting outside of marked cut points

• Damage from adhesives, solvents, or cleaning chemicals

• Diffuser yellowing (natural ageing)

• Wear and tear from commercial environments

• Damage from surges, brownouts, or poor-quality drivers

• Any labour costs related to installation or removal

• Any consequential or indirect losses

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4. Warranty Claim Process

To make a claim, customers must provide:

1. Proof of purchase

2. Photos or video of the issue

3. Description of the installation method

4. For trade claims: proof of installation by a licensed electrician

Pluto Lighting may request the product be returned for inspection.

If approved, Pluto Lighting will:

• Replace the product, or

• Provide an equivalent alternative if discontinued

Refunds are at Pluto Lighting’s discretion.

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5. Installation Responsibility

LED strip lighting is a low-voltage product, but any wiring of LED drivers or connection to mains supply must be carried out by a licensed electrician under AS/NZS 3000.

Improper installation voids the warranty.

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